Telkom + Showmax = Massive regret and big fat mess

I added Showmax to my Telkom account as it was said to be much cheaper, but then they kept charging me the full amount. Then I phone them every month for the last 4-5 months to cancel the Showmax account, and every time they told me that they have notified their manager and that the manager will close it and I should receive a confirmation mail soon.

It's been 4 months and I will be billed for my 5th month now for a product I DON'T WANT and SHOULDN'T be paying for.

I've even gotten Showmax involved and they just shrug and say that Telkom must do it. And Telkom has been doing nothing for the past 4 months and I've done multiple phone calls, emails and chats, where I was even kicked off of!

I am SICK and TIRED of it. It makes me never want to subscribe to Showmax again and cancel my Telkom contract.

And there is NO place where I can cancel it myself online, I have to depend on this "manager" that will cancel it for me as every person in Telkom Support aren't even able to assist me.

This has been the biggest mistake of 2018 so far.

Please, somebody help me and restore my faith in humanity.