Telkom Showmax bolt-on is a total failure

Item: Telkom
Rating: 1

I added the showmax bolt-on to my Telkom account and nearly two months later I couldn't regret it more - I'M BEING CHARGED FOR A SERVICE I CANNOT EVEN ACCESS. The bolt-on was added to my account in mid-September at the Canal Walk store and was supposed to be activated onto my line in about 4 days. According to the website once activated I am to receive a VOUCHER VIA SMS with the code that I input into the payment section of when I activate my Showmax account. The result being that Showmax is paid via my Telkom account. I called Telkom to find out when I would receive the voucher code and no one knew what I was talking about. I was sent from one person to the next going to and fro between technical and sales. I was told that the service is active on my account but they don't know about this voucher. I was told to contact Showmax. Showmax told me to contact Telkom. I did not want to be charged for a service which I can't use i decided to cancel the service altogether as I had given up after numerous calls and even visited a Telkom store (who told me that they can't help and only the call center can handle this matter). I checked my invoice and the service was not cancelled and I was billed for one and a half months. This was after I cancelled only a week after ordering the service. I lodged a dispute but the dispute was rejected because the call center agent incorrectly quoted me as saying the service was disappointing. The service did not even EXIST. I was very clear in this respect. I took the matter onto Twitter after which Telkom responded and I was so happy that I was going to get assistance. So 5 days later and I am getting a generic response each day apologising for the inconvenience and that they will get back to me. It does not appear that I will ever be able to access Showmax but it does appear that I will owe Telkom R1200 by the time my contract ends for a service which I did not use. I am keeping screenshots of all of these horrible responses and lack of service delivery. I would like to strongly urge everyone to avoid taking the Telkom showmax bolt-on.

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