LC
Lloyd C

1 reviews | Active since Mar 2017

07 Sept 2018, 13:38

Telkom Showmax

Registered for Showmax on the 27 August 2018, received a bill on the 7 September 2018 for 2 months subscription of R200 which is R100 for the month of September in advance and R100 for the 4 days of August. When I called the call centre to find out why I'm being billed a full month for August, I was told that I'm paying for the data and not the subscription. If you go onto the Telkom website to register, it says "subscribe to Showmax" not to subscribe to data to watch Showmax. I was told by the call centre that even if I registered on the last day of the month, I will be charged a full month which not acceptable. If this was clearly stated on the website when subscribing, I would not have done it through Telkom. I just wanted Showmax to be billed on my Telkom account but its deceiving. Even the call centre agent said that Telkom is not for subscribing to showmax and that I should have done that directly with showmax. I have endless issues with Telkom with billing, with data, and accounts. Once my contracts are over, I will never go back. This is the worst service provider.

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Replies (1)
Telkom
Telkom's reply10 Sept 2018, 14:13
Official

Hi LloydCarey

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,