Telkom & Showmax

I have had a telkom mobile wi-fi account with Telkom now for over a year, despite the problems of the connection dropping constantly, the inefficiency of the billing dept and the wait till now for the promised arial in the package I have stuck with them.

Signed onto the Showmax for the 14 day free trial through my telkom account at 10pm on the 31st December 2017 and lo and behold get my bill and have been charged for the whole of December and the whole of January?

How, dear Telkom, is this at all possible on a 14 day trail with 12 days left of said " trail" to be billed for 2 months when i have the option to cancel before the trial ends?

Once again, 1hr long telkom call centre wait with no result and consultants with absolutely no perception of what they are doing. Asked for reference number for call: Sorry no reference number - no complaint has been lodged, however lodged a complaint now and finally received reference number????

Still waiting for the manager to call back, guess should not hold my breath too long but will definitely look into a bit of false advertising through ombudsman.