Telkom showed me flames

i had the contract with Telkom since the Year 2020 also took Insurance, which contract ended year 2022 then i took another contract 2021 for my son ended September 2023. i was happy no complaints. since i have been realizing amount of R140 is being debited went to one of the stores to find out what that was? then i was told its for Insurance cool i carried on paying. now my phone broke the screen on Tuesday then i went to Telkom store to report, i was told that the last debit order was in April 2024 which i was not aware that they have stop debiting. My problem how comes they cancel my insurance without notifying me, or even phone me just for update me. all this time i am sitting thinking my phone is insured. i don't think that was fair i could have cancelled it long time ago but knowing that anything is possible i kept it, now when i need their services boom it was cancelled HOW? I NEED TO KNOW HOW.

I phoned Wednesday and Thursday 6times on 181180 without speaking to anyone the options to press cancellation was not listed i needed to know who cancelled it because it was not me. and if am the payee or debit order is from me why was i not consultant.