Telkom show me my debit order mandate!!

Telkom show me my debit order mandate!!

Telkom charged a "payment rejection fee" of R202.70 in October 2022. This is for a returned debit order, I have been told. The funny thing is I don't and have never paid via debit order, I have paid manually for the past few years. No new contract was signed or debit order mandate signed or agreed to.

So this is what I find interesting, if Telkom had to charge this fee to a small percentage of their customers across SA, they would make a small fortune and no one would query it. To a lot of people it is not worth the time to query R202.70, it would be with a normal company that responds or gets back to their customers, however we all know how Telkom works.

So we go into a Telkom store as good luck trying to get anywhere other than “catching” them at a physical location. The guy tells us that no Telkom contract is given without a debit order. Funny again how I have been paying manually for years and have never signed a debit order mandate.

So my question is, all the regulations that have been implemented in SA that apply to “all” of us, such as NCA, POPI, CPA, etc etc. Do they apply to all of us, or do certain companies “get away” with it with no consequence when they break the rules, what is our recourse against a company like Telkom?

Do they go sorry they made a “mistake” and reverse the transaction and the interest app**** to the R202.70 over the past few months, as out of principal I haven’t paid that part of the bill, or do they actually get fined these nice big hefty fines that are meant to be implemented for non-compliance?

Oh and the only reason I have taken the time to write this is that they have handed me over!!

Telkom you continue to be a joke!!