Telkom Should't but the do

Un-Dear Telkom, • You shouldn't be the only fiber infrastructure service provider for Sable Hills because you DON'T CARE. • You shouldn't be partnering with companies like unOPENunSERVE because they DON'T CARE. • You and they shouldn't be using contractors and subcontractors to carry out your work independently, because they DON'T CARE. • You shouldn't force your clients to use an app that no one in the companies care to follow because they DON'T CARE. • You shouldn't use subcontractors who do half of the work and then say the rest is not their problem because they DON'T CARE. • You shouldn't have idiots inventing your processes because they DON'T CARE. • You shouldn't be abusing your salespeople by making them the single point of contact to get abuse from clients because the rest of the company DON’T CARE. • You shouldn't have an ONT and router combined in one device and then split the work between different teams because they DON'T CARE. • You shouldn't take four weeks to install a service that already exists in the house, because you DON'T CARE. • You shouldn’t need your customer to have to know “someone” in Telkom to get something done because the rest DON’T CARE. • You shouldn’t expect us to pay your techs bribes to get a service that you should be doing because you DON’T CARE. Yes Telkom, you shouldn’t, but you do because you DON’T CARE! Regards, JJ

• Application form with selected package sent to Maritsa on 16 March 2025. • WhatsApp message sent to Maritsa the same day to confirm I had sent the contract and requested that she please arrange everything as soon as possible. • Maritsa requested an ID document on the same day, which I shared via WhatsApp. • No reference number was received, but Maritsa confirmed that everything would be collected within 7 days. A courier would reach out to JJ to deliver the modem. • On 25 March, Rhynard followed up with Maritsa to find out if there had been any progress, as no one had contacted us yet. • Maritsa responded on 26 March, saying our bank account number was not clear on the form and asked us to send it again. (Only after 10 days of waiting?) • Rhynard followed up again on 28 March with no further feedback received. • Maritsa shared an order number for the router: ***A. • Rhynard tried to track it via Skynet as communicated, but Skynet reported the order number could not be found. • Up to now, Maritsa has still not provided any further feedback regarding this. • Openserve confirmed on 31 March that they had received our request to activate the line and asked us to book an appointment on the app. • Your Order Ref No is SO***6_1. • Appointment was booked for 2 April between 12:00 and 14:00 for a technician, and Openserve confirmed they would be there. • On the day, the app showed that the technician was on-site and busy with the installation, but in reality, no one arrived. • Rhynard contacted Maritsa, and she assured him she would take action. • Technician called on 3 April and said they would come through at some point during the day on 4 April. • On 4 April, a technician arrived and assured JJ that they would call after completing the installation and walk him through how everything works. • They also mentioned that no separate modem/router was needed, as the ONT now functions as both a router and modem. • The technicians left the premises without contacting JJ, and only the ONT was installed, with no clarity on when we can expect any further service. • ONT and Router was installed but as of yet NO INTERNET.

Best regards, JJ Dillvest (Pty) Ltd