1 reviews | Active since Jun 2016
Telkom should stick to landlines
<p>Account number: ********** 69</p> <p>Phone number ********** </p> <p>This letter of complaint is against Telkom insurance.</p> <p>As per attached policy the premium on my insurance taken out in store when I app**** for is R194 and for the past 3 months I have been charged R484 every month for the past 4 months.</p> <p> </p> <p>I have escalated this several times (Ref number: ********** 1). The consultant Given was very unhelpful and says there is nothing she can do about that because my insurance is not with Telkom despite the fact the insurance was taken out at Telkom store and the attached policy schedule is on a Telkom letterhead.</p> <p>I would like to cancel this policy with immediate effect and demand a refund of R1, 936 for the incorrect billings on my account</p> <p> </p>
Good day.
We sincerely apologize for the inconvenience.
We tried to contact you but your number is not going through.
Kindly note that this matter has been escalated to the Billing Department and feedback will follow.
Case ***1.
Regards
William
Telkom Social Media Team
Good day.
We sincerely apologize for the inconvenience.
We tried to contact you but your number is not going through.
Kindly note that this matter has been escalated to the Billing Department and feedback will follow.
Case ***1.
Regards
William
Telkom Social Media Team
Good day ,
this feedback is just a feeble attempt to be a company that responds even if that response is tepid and actually unhelpful .
I have paid triple the amount of the contract for the past 3 months.
I have been to the store several times .
I have called countless times.
If your own Telkom line is not going through that is a reflection on Telkom mobile recpetion
If i do not get resolution in 24 hours i will be reversing my debit orders becasue i will not pay for insurance i didnt sign up for
Regards
Good day ,
this feedback is just a feeble attempt to be a company that responds even if that response is tepid and actually unhelpful .
I have paid triple the amount of the contract for the past 3 months.
I have been to the store several times .
I have called countless times.
If your own Telkom line is not going through that is a reflection on Telkom mobile recpetion
If i do not get resolution in 24 hours i will be reversing my debit orders becasue i will not pay for insurance i didnt sign up for
Regards