Telkom should not be a service provider!

I have never experienced such horrible service. I spoke to 2 agents today who dropped the line on me for asking to speak to a Manager. After using my own money and airtime. Multiple emails. No one gives me my proper settlement amount. When I called in today after 2 months of asking for my account to be closed and I now told about a penalty. I could not have been told this when I called 2 months ago? I can't pay via eft, even tho I can make the payment immediately. No I have to wait till the end of January to close this account because you NEED TO DEBIT ME. I keep getting different information. Your agents do not know how to speak to a customer. They put you on hold for so long. Come back with no answers. The more I call in the larger my settlement quote becomes. How??this is pathetic. Still no answer. No one cares for clients at telkom. Don't use this service!! 10 years of being a loyal customer. This is the result.