Telkom should know better

Telkom is a household name in South Africa and has services their clients exceptionally well for many years, but they are an absolute joke at this point in time. There's Telkom branches all over the place to 'service' their customers, but you are quickly told to dial some number for self-service or go online for self-service. The branches are there to sell you products but no one is willing to help you when you want to cancel or change something. My Telkom contract is on a month to month basis, but they are not helping me cancel it. I have phone multiple numbers, gone to the branch where a lazy, disinterested, unfriendly person who is being paid to do nothing told me to phone 10210. Don't even waste your time phoning that number because no one picks up any of the options they give you.

I am not trying to cancel my service because I desperately need to complicate my life. I am canceling because I am paying each month but have continuous issues with their service. No they just ignore you and no one is willing to assist. So I will just cancel the debit order and maybe then some halfwit will make the effort to actually speak to one of their customers. I have been loyal up to date and paid my account faithfully for years and years and this is how you get treated.

TELKOM IS USELESS. WHAT A PATHETIC COMPANY THEY HAVE BECOME. Instead of just falling in with the rest of the underperforming and useless service providers out there, it would be nice to see one of the old, previously loyal and committed companies in SA rising above the rest and not just falling in with the rest.

TELKOM, YOU ARE DISAPPOINTING *******.