Telkom should invest in proper training for staff

Good day <br> <br> i am utterly disgusted by the bad service I've received thus far, all i need is a copy of my contract so that i can send my phone in for repairs as my LCD is damaged, I called the customer care number that Is on your website and was given 4 different numbers to call, being told every time that it's the incorrect department and they have the audacity to have a IVR to rate the service? Unacceptable!!!! This is not the first bad experience I've had, disappointment doesn't even begin to describe how I feel towards you, I am so furious right now I want a copy of my contract ,I don't want to call in again and be given 60 different numbers to call, if you wish you may check the call log for *** and you'll see how long I waited on hold and how many departments I have called and please listen to the call as well so that you can hear how *********** your staff is.All I need is a copy of my contract so that I can take my phone to Samsung to have it fixed and while you at it credit my account for the charges I incurred for you debiting my account on the wrong date which up until today I haven't received any feedback on that complaint, you guys amaze me .<br> Reply to ***