Telkom should get an award for the company with the worse service.

Terrible service does not surprise me. I am a long standing client for many years and in Jan or Feb I called to upgrade my package. Later the afternoon i received an sms to state i do not qualify for an upgrade. Now months later and i find out my service was upgraded and i am still not on the fully package as they do not have enough clients in my area but i am being billed for the full service. I spend hour on the phone inbetween departments trying to get answers to why my bill is so high. But everyone tells me different stories. I can never get straight answers or just one employee who is giving their 100% to clients. Everyone just keeps passing the buck. I then get through to Roxanne Saalmaans at accounts and she tells me i misinterpreted the sales team and just gives me the number to call them because she is unable to transfer or get them to call me. Calling telkom is a nightmare. The consultant sound so lazy with this i do not give a s**t attitude. Clearly they do not listen to calls or worry about their clients. As for the sales department their systems are offline and they do not call clients back. Yes they sell products that deals with internet and wifi and their systems are offline. Says alot. But do you think that their accounts department will have that when it comes to our bills. Everyone goes to work at telkom to just get paid and do not go to help just one client or make a difference. I always have family and friends who complaining about them but i always refused to until today. I then spoke to a teamleader Vuyokazi from collections who states she can send an email to sales to contact me now. But i wont hold my breathe. I have lost all hope for telkom and rate it the worse company now. Today i called in over 4 times and still do not have answers. This company does not have customer service s****s or the client best wishes at heart. Tables aways turn and in this world today you will never no when a new company is going to pop up and take your loyal clients will open arms. And what will be different from them to you is service. Get training for your staff. Maybe pay them more to smile on a call. Or find a way to say more yes i can help instead of it is not my job.