Telkom should close there doors

I’ve had a Telkom account for quite some time and recently upgraded to fiber. However, last year, I was automatically opted into a Prime subscription that I never requested because I already have an existing profile. Now, I’ve received an email stating that I’ll be billed for this subscription going forward. On the email that I received its a no reply email and no tab to opt out.

I’ve tried resolving this issue multiple times, but without success. I contacted the call center, where I was transferred between departments with no one able to assist. I’ve also emailed, but received no helpful response, though I was promptly asked to review their service—absolutely terrible.

Even visiting the store proved to be a waste of time because either their system was offline, or they claimed they couldn’t handle the issue.

What more must one do to get a simple request handled?