Telkom should close down, get rid of the staff

I was migrated from ADSL to wireless.

I received my router on the 25th February 2020 and the sim card was only received on the 03rd March 2020. I have been without WI-fi since the 29th February. I have been calling both fault logging as well as the sales department everyday since. I even communicated with the Team leader Shivonne Surraya to date still no WiFi. Everyday I get told the same story, the order needs to be closed which takes 24 to 72 hours. At the beginning I was told to purchase a telkom sim card before telkom delivered the sim card which was also an issue. Courierit driver kept on stating that he is unable to deliver as there is no one home. He only delivered once I reported to the Courierit Manager. Why is it taking Telkom sales to close an order since the 03rd March 2020. Telkom has a bunch of useless people assisting as all they tell you is that they can only log it to IT. I have been without wifi for almost a month.

The landline number is ***

I even know what gets asked when verifying Landline Name and Surname Address Cell Number E-mail

I have given the ICC number more then 3 times.

Is there a contact number for a competent person that is able to assist me.