Telkom should close down

It's a month now since we signed a contract for a new line to be installed. The first time the technician cancelled for no reason and didn't even bother to phone us(16/01). Then last I took off from work just so he could come install. Again he didn't call. He sent an sms to my husband who only received the msg after an hr. When my husband called him he said we must make another appointment and that he's done for the day. Does telkom teach their technicians to have bad attitudes with their customers. It is absolutely disgusting how they talk and consult the customers. Will I ever have a phone line. If they don't want business they should just close down. I would very much like to know who the technician was that was assigned to us on (30/01). He needs to be fired for incompetency. I need my line put by next week or I will be going another route. Telkom needs to get their act together. They are just full of nonsense. People working there are having a holiday instead of working. Plz get more capable people to work there and who knows what to do.