BA
Brett A

1 reviews | Active since Mar 2010

18 Jan 2016, 12:16

Telkom should change its name to USELESS/NOSERVICE

I've been battling with Telkom to fix my ADSL line since December 94CRK010116. I've phoned and tried to be polite and follow the correct channels and nothing has happened. I posted my complaint on their Facebook page a number of times and I get a standard message where they keep telling me that they have escalated the matter and someone will attend to my issue shortly but it has still not been sorted out. Another thing I see is that they remove the complaints from their Facebook page so that people can't see how many people are complaining about their bad and lack of service. Spoke to my neighbour who was also down and she logged a call after me and her issue was sorted out last week Tuesday. Why couldn't they just fix both our issues at the same time? <br> My advice to people looking into ADSL is DON'T do it!!! Rather get Iburst, Neotel or and LTE product from CellC, MTN or Vodacom their service is much better than Telkom's non-existant service. Luckily my ADSL is on month to month now so I'm going to cancel it and move. <br>

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Replies (1)
Telkom
Telkom's reply18 Jan 2016, 13:05
Official
Hello brat007,

Thank you for making contact with us.

Please be advised that your query is being investigated and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.