Telkom should be renamed to HELLKOM

I have experienced an internet outage since Sunday 10 May 2020 I reported the incident immediately and 4 days later our internet is still off. I have followed up with the calls centre and have been advised that the technician was only dispatched yesterday(and still hasn't been able to resolve the problem). We are dependant on the internet to work from home. Since Sunday I have used over 6GB of mobile data for work purposes. This is totally unacceptable!! My fault reference number is ***1. Telkom should be renamed to HELLKOM!!!!