Telkom should be called Vacuum

You cannot speak to anyone at Telkom!!!!!!!!!!!! My debit order bounced because I accidentally transferred into the wrong account at the end of Dec. Telkom didn't send a warning, they just suspended my account and then sent a message that they had done so. So, when I realised that I had been suspended, I immediately logged into my online banking and saw what I had done wrt my transfers. I quickly logged onto the Telkom portal and made the payment, on the 21st Jan. This amount cleared on the 24th Jan (according to Telkom) and my account was opened again. Then, like the geniuses they are, they tried to DOUBLE DEBIT me for R2470 on the 25th Jan! Obviously this double debit was going to bounce again, dahhhh!!!!!!!! I only put money in that account at the end of the month when the debit orders are due. Then, to make matters worse, they go take off R926 on the 31st Jan, not the R1235 that I had put in there for the new debit order! This morning I got the same message, that my account has been suspended again. So I called 081180 for assistance. Do you think I can speak to anyone? Of course not. I can speak to a computer that doesn't help me. I can WhatsApp a bot that doesn't help me. I can Facebook message a chatbot that doesn't help me. How do I speak to a human being at Telkom? Is it possible???