TELKOM SHOULD BE ASHAMED

After trying in vain to sort out an account problem that Telkom accepted was their error and promised to rectify (but did not), I instructed them at the end of April to cancel our landline. I was sent an email on the procedure, which I proceeded to follow online. I uploaded docs (ID) and registered the cancellation request. However, it now transpires that the cancellation was never activated. We never use our landline and I use a modem for wifi so was none the wiser. On querying this with Telkom, they now ask for a reference number and seems to have no knowledge of the online cancellation. Being an online service, one would not expect it to "bomb" and I trusted it was cancelled. May I add, nobody assists. I reach a dead end at each attempt. I now have an unexpected (and very high) bill to settle at the expense of their errors.