Telkom should be ashamed

I have never been so disappointed and frustrated with a service provider in my entire life. My internet has been down for almost a week. After logging numerous calls and spending almost R1000 in airtime calling Telkom not one single person has gotten back or contacted us. Please bear in mind that both my husband and I are currently working from home and cannot work without internet. My husband received an SMS that the faults that were logged have both been closed today. But no one has even had the decency to contact us. We have had two independent companies come to our home to try and fix the problem, nobody has been able to resolve the issue. This afternoon my husband visited the telkom store and was advised to log a call again for a technician to come out. DOES TELKOM NOT CARE THAT THEY ARE MESSING WITH THE LIVELIHOODS OF PEOPLE??? ARE THEY THAT ***********??? This has been a complete and total night.mare for us. We are after all paying customers.