TELKOM SHOPS - THE WORST CUSTOMER SERVICE EVER

<p>We responded to a special deal advertised by Telkom for 15GB data & a free Huawei router for R199. We went into the Mall@Reds Telkom shop on 29/6/16, completed all the required forms & were promised they would contact us on Friday 1/7/16 to collect it. To date we have not heard one word back from them and are ready to just cancel the whole deal. We have tried calling, but Telkom does not answer phones. It has now been over a week & even though we have sent queries via email, the person who we sent it to told me it has been escalated, but to date still nothing. </p> <p>I guess we should have known better than to deal with Telkom, but thought if we tried a different shop, it may be better. A few months ago we had exactly the same service from the Telkom shop in the Centurion Mall when we bought a tablet on contract, also on a special deal they advertised. We landed up going back to the shop 7 times, standing in a very long queue every time, hearing many execuses, etc. before eventually getting the tablet. There was also no way you can phone them because they just do not answer phones. We really need to get the word out there, that Telkom brags about their great service, but Telkom does not have even the feintest clue as to what service is.</p> <p>Let us see if coming via Hello.Peter helps us to get our router and data quicker or even just a **** response from Telkom to let us know what is happening.</p>