telkom shop in hemmingways never did there job

I went in to telkom shop at hemmingways to cancel my telephone line in January as i was moving <br> a gentlman by the name of Mdu was very friendly and helped me very effiecently.<br> i was very pleased until i got a message this morning saying that i owe R1570.00 on my account.<br> when i phoned Retha in Capetown she told me there is nothing on the system that says i have cancelled my subscription. i Have tried phoning the shop at hemmingways to get some answers but there is no answer<br> the phones just ring.<br> this is totally unacceptable and is a huge inconvienance which is going to cost me money to sort out.<br>