Telkom Shop Clear Water Mall

Telkom has one of the worse after sale service I've had the unpleasant misfortune of experiencing. Referring particularly to the Telkom Shop at the Clear Water mall in Joburg West. The only time they remotely show an interest in you is if they are about to make a sale off you. They do not even take responsibility to see that interaction to completion before they start giving you the run around and try to shelve their responsibility. I upgraded to an unlimited Fiber package of over R1000 with from the Clear Water Telkom shop, it's been 3 weeks and my Wi-Fi has still not been installed. Meanwhile they told me it will take 7 days or less. The manager of the shop Akhona is of no help either. He promised to call me to give me feedback same day, but never did. Does no one in Telkom understand Customer Experience? Is it not important to Telkom? I am yet to deal with any Telkom employee who shows an interest in assisting you, if it's not selling you something, trying to get you to upgrade or debiting your account. It cannot be a customer's responsibility to chase after Vumatel. Is there no SLA between Telkom and Vumatel that holds them accountable? Telkom Clear Water I need my unlimited Fiber for work from 1 Sep. If you cannot meet up to expectations, then cancel it and let me go get Wi-Fi elsewhere.