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lize.taljaard lize.taljaard

1 reviews | Active since Jul 2016

17 Mar 2017, 14:48

Telkom Shop at N1 City PATHETIC!

<p>Last week I stopped by the Telkom Shop at N1 City mall to enquire what I had to bring along to do a number port. They helped me - I said - you will see me over the weekend then. Today I went back to Telkom - all documents as required, only to be told that they don't do ports on a FRIDAY??? After I told them I'll be back over the weekend. ONE - no one could tell me that day that I said I would be back that there are only certain days. TWO - this is all a computerised process. How can it not be done on a specific day??? Monday to Thursday I am guaranteed my number will be ported - Weekends I am not???</p>

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Replies (1)
Telkom
Telkom's reply20 Mar 2017, 08:09
Official

Good Morning Lize,

Your query has been sent to the Store Manager for further assistance.

We sincerely apologize for the level of service you have received.

Your reference number is AI***.

Regards,

Busi

Telkom Social Media Team

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