1 reviews | Active since Oct 2013
Telkom Shoddy unprofessional customer service
<p>i had a Telkom Landline and data package that i cancelled in June Due to me having to move appartments - my new complex is not wired for Telkom landlines and hence i could no longer make use of the service.</p> <p>i settled my outstanding bill and i put through my cancellation in June together with all the necessary supporting documentation ( ********** 55546 - cancellation reference number). this was acknowledged and i recieved a mail in response. however i am currently still being billed for services i am no longer making use of.</p> <p>I reforwarded this cancellation acknowledgement 3 times to the collections department and even spoke to a telkom consultant on the phone who advised me to resend the cancellation but 3 months later i am still being billed. and have recieved no communication from telkom</p> <p>i was even contacted twice by blake and associates after my account was handed over. i explained my situation to bothe perople from blake but got no response.</p> <p>i was able to contact a telkom consultant this morning via the chat line on the website (Nqobile) however i was abruptly cut off and told to call the billing department directly. i refuse to run up my cell phone bill being on hold waiting for someone to attend to my request - considering that i now do not have the luxury of a land line.</p> <p>this is a further inconvenience to me as i cannot take up another contract antil this outstanding issue is resolved - hence i am bearing additional data costs.</p> <p>please can someone from telkom attend to my query urgently.</p> <p> </p> <p> </p> <p> </p>
More than a month after this complaint was posted i have recieved a response from a Linda Smit from telkom credit services who asked me to settle an amount of R397 with no explanation as to why or what this was being charged for.
when i queried this she merely pulled up a whole list of invoices from May 2016 to current detailing where i was billed and where the account was adjusted - despite the fact that my cancellation request was put through in June and all outstanding balances were setteled up until that point.
A rude and abrupt lady who took no interest in the fact that i have been dealing with this open ended query with telkom for the better part of 2016.
Being so sick and tired of this telkom BS - i settled the amount - regardless of whether or not i had a breakdown of exactly what it was for - just so that i could settle this annoying matter - i forwarded proof of payment to linda and asked for feedback confirming that payment was recieved and that the matter was closed.
needless to say - no feedback - when i mailed her again her response was "what feedback?" this kind of disgusting service is unacceptable considering that i as the customer have had to deal with exorbitant call and data bills because Telkom could not process a simple cancellation.
Please can somone assure me that my outstanding account has been resolved.
More than a month after this complaint was posted i have recieved a response from a Linda Smit from telkom credit services who asked me to settle an amount of R397 with no explanation as to why or what this was being charged for.
when i queried this she merely pulled up a whole list of invoices from May 2016 to current detailing where i was billed and where the account was adjusted - despite the fact that my cancellation request was put through in June and all outstanding balances were setteled up until that point.
A rude and abrupt lady who took no interest in the fact that i have been dealing with this open ended query with telkom for the better part of 2016.
Being so sick and tired of this telkom BS - i settled the amount - regardless of whether or not i had a breakdown of exactly what it was for - just so that i could settle this annoying matter - i forwarded proof of payment to linda and asked for feedback confirming that payment was recieved and that the matter was closed.
needless to say - no feedback - when i mailed her again her response was "what feedback?" this kind of disgusting service is unacceptable considering that i as the customer have had to deal with exorbitant call and data bills because Telkom could not process a simple cancellation.
Please can somone assure me that my outstanding account has been resolved.