Telkom Shoddy Service Persists

<p> </p> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I type this mail with huge disappointment and frustration. I logged a call with Telkom 10 days ago for a technical fault with my line at ********** 680. </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;">A day later I did followup and I was informed that it takes minimal 72 hours to resolve the issue. After calling the next next day I was advised that the technicians were dispatched and found an issue with the exchange which they are attending to. The next day I called in again. After spending over an hour on the line,I was informed this time that there was cable theft in the area and the technians are working on the issue. </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I was furious as this mockery followed by lies and deciet that I was purposefully lead on so that Telkom can buy time. I asked the operator if there was any mention of the pole being damaged and lines lying loose. She responded saying no. </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I advised the operator that the issues were non of what they described it to be as the pole was knocked down and the cables lying on the ground. This not only affects service but is also a serious hazard to the public.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I was amazed by the lack of internal communication and synchronisation of information supp**** to myself as a customer. To further add to the poor quality of service and irritation, apparently there was another inpection done and technicians found that the issue is now with the underground cable being an issue. This is by far the worst service recieved from Telkom compared to any other service provider that the basics couldnt be done right. So which is it!! Exchange issue?, cable theft?, underground cable damaged or the overhead cables and pole damaged!! Sorry if your technical team did an investigation as they should, this would have been known. Can't help wondering if there are s****s issues as well.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Today again after long waiting of an hour on my cell phone to speak to an operator, I was informed that the technicians have been out and they identified the issue with the pole and lines. FINALLY now knowing what the exact issue is, I demanded to speak to a manager after waiting waiting 10 minutes past the 1 hour, I managed to speak to one whom advised that the matter is at hand however can't give me any indication of when the the team will be out to attend to the issue. Yet another stumbling block with no positives only excuses and shoddy services coupled with unreliability. How pathetic!! </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;">There are adverts bragging about their service quality. They should start with honesty,reliability and being ethical. </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 19.456px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div>