Telkom Shoddy Service

For the last year, Telkom have been sending their technical teams out to 'buffer' a problem which they know exists. All the residents here who have Telkom, have the same problem - no connectivity which is happening more often than not. Apparently we need a mini exchange here, as we are too far away from the existing one, but NOTHING seems to get done to fix the problem properly. Surely as paying customers deserve the same service as elsewhere? Surely there have been enough complaints by now for Telkom to actually DO something about this. Come on guys, this is rediculous.