TELKOM: Shockingly Terrifying Customer Service

I tried calling Telkom to relocate my ADSL line from one unit in a complex to another. I have been trying to call their call centre for 2 weeks and the call never gets picked up. I have had to be on hold for over 30 minutes and I have spent over 300 rands in recharge vouchers because their call centre number is only free when calling form a landline and my receiver is not working at the moment.<br> <br> I have contacted them on their site and even went back to fill out a complaint form and no one has gotten back to me. I am supposed to be moving to a different unit and I rely on my internet connection to run my business and I most likely will go for a while without proper internet access. What's even more frustrating is that they claim to be experiencing a high call volume and I do not understand how that happens when I am calling 5, 10, 15 minutes after they are open for office hours.<br> <br> I really wish there could be another company to give these guys some serious competition but they seem to be running some sort of monopoly because God knows what happened with Neotel.