FM
Frank M

1 reviews | Active since Feb 2016

19 May 2016, 06:39

TELKOM SHOCKING SERVICE - Query still not resolved 6 months later and still billing me !

<p>I am so fed up with the Unhelpful network Telkom. After 7 months of queries and billing issues for a router I dono t have or ever activated I am stillb illed every month and the shocking thing is it started at R 499 per month now the latest deduction is R R2805.70 ?????</p> <p>I have queried this withtheirc ompliance officer for 3rd party vendors Brad Pillayand still not resolved . I have logged numerous issues and ancomplaints in store at Bayside Mall with Rashid and others and still no resolution . I have written to Telkom spo, ken to their social media guyswho contacted me after my post and promi sedit will be resolved and still no resolution . The excuse in store is that they cannot speak to billing ???? HUH</p> <p>This is a bunch of *********** idiots who do not understand customer service. I mean really after 6 months you cannot even speak to billing and sort out the issue. What must i do to get them tores olve my issue. I have done more than any customer would do to essentially resolve their incompetence and I am suffering.</p>

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Replies (1)
Telkom
Telkom's reply20 May 2016, 12:19
Official

Hi henkgt500

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team