Telkom - shocking service

I have a wooden pole in my garden, that is leaning over and ready to fall and break my boundary wall, and the neighbours roof. There is a Telkom wire hanging loose in my garden, that has come away from this pole.

I have, since September 2019, until today, logged a fault. Each time I get a reference number and follow up with this ref number, I am told they cannot find that number. I have logged this same complaint about 6 - 8 different times.

Again today, same story, and no one can tell me what happens to the actual complaint. Why it disappears. They just give me a new reference number.

This is unacceptable. I have asked for this to be escalated and / or for a supervisor to contact me - but nothing happens.

What can I do to get this sorted out with Telkom?