Telkom - shocking service and no help!

I app**** at Telkom in George, Garden Route Branch for ADSL on 8 February 2018. This was for the R799 a month deal where i would get a 10 meg line and uncapped data as well as a telephone line. Spent an hour waiting in the queue then another 45 minutes filling in the paperwork etc. I was told to wait 21 working days and I would be contacted for when they will come and install. I waited 30 working days. Then phoned the Telkom branch to find out what is happening. I was told to phone their technical department which i did and was told by a technician that the sales department is who i should speak to. I was most annoyed by this stage and left if another week. When i phoned the Telkom branch again a gentleman by the name of Mark said that there was no installation date as yet and he said he would escalate my order and i will get a call in a couple of days. Another week went by and i heard nothing again, so i phoned Telkom on 9 April only to find out that the technical department said there is no infrastructure and can not provide me with the service. As far as i am concerned they just could not be bothered with opening another port so i could get this service. Each time i have had to waste my data phoning Telkom, holding on for 10 to 15 minutes before some would answer and wait 2 months for Telkom to tell me they cant help me. This is the worst and most dissapointing service i have ever had.