Telkom shocking service

I've been trying to cancel my broadband service. You can only do this by logging into your My Telkom account, but try doing that!!!! It tells you this site is not available, it's been 5 days. You can't do this over the phone, when you eventually get through that is... after waiting 37 minutes I'm told to go online....yeah joke!! Sick of shocking service (or non service) from telkom.