Telkom - Shocking Service

<p>Telkom - Touch tomorrow is more like touch nothing!!</p> <p>We have been experiencing intermitent internet connection on and off now for the past 2-3 weeks and have repeatedly been in contact with Telkom to log fault references which are closed 2-3 days later saying that this has been resolved and as true as eggs literally a half a day later we have the same issues with our ADSL and internet.</p> <p>The most recent incidents took place on the 20/04/2016 - 694CRK***6, 25/04/2016 - 125CRK***6 and 09/05/2016 - 121CRK090516. Yesterday while following up on the last logged fault reference we came through to a "very helpful" consultant in your PE call centre who kept me on the line for almost an hour and a half wasting my time by telling me to reset and reset my modem and informs me to please take my "faulty" modem into a Telkom direct store - funny we have not had any issues with our modem previously.</p> <p>Beyond frustated by this point i requested to speak a manager and was transferred through to a lady by the name of Nande (Please excuse incorrect spelling if spelt incorrectly)!! She advised what she COULD NOT do! and who they could not speak to to assist with our issue. To which my reply was that it is not acceptable that they cannot help nor keep us updated with regards to this matter nor could she take it upon herself to actually do her job and go the extra mile by assiststing even in some small way. Evenutally I was advised that the: "the longer i kept her on the line, the longer it will take for her to sort out my problem or assist me. Seriously!? this statement from a manager??? </p> <p>Truly shocking Telkom and to say the least not customer service at ALL!! You now know what the issues are as well as our fault reference numbers - lets see if you are service orientated enough to FINALLY resolve this matter!!</p>