Telkom - shocking service

Haven't received an account in 2 months for 2 business lines. I login to the self-service and try to link these accounts to my personal profile(it only allows for this) with no joy. Phone a very helpful operator (I think he also regrets working for them) and he tells me that the Invoicing system is down momentarily (3 months) and the self help system is also not functioning properly. So - no post - no email and no online???? I have to use my cellphone to phone Telkom as their line is so bad and I can't hear on it. How far have we fallen?? You can't even find their phone number on their site. Shocking Shocking!