Telkom SHOCKING SERVICE!

I am beyond disappointed and frustrated with Telkom's Customer Service. ABSOLUTE SHOCKING SERVICE! I have taken out a Mobile "Wi-Fi" contract (Smartinternet Unlimited Huawei B593) which was a 2 year contract. This contract then expired after the 2 years and Telkom decided to let this contract go onto a month to month contract. I tried to cancel this contract a year ago and sent my first email to cancel to Nokuthula Hlongwane (N) ********** on 03/02/2017. Nothing was done so I emailed the document to Nokuthula Hlongwane (N) ********** again. Nothing was ever done about it so I left it as is until last year October 05/10/2017. I called and was asked to send the cancellation form to ********** They told me 24 hours and it will be cancelled. On the 3rd of November I called again and was told to email the document through to ********** On the 6th of November still nothing was done. So I called again and was told to email the documents through to ********** Again nothing was done so I called again on the 14 of November and was told to email the document to ********** Again nothing was done. So on the 15th of December I called again and was asked to forward my document again to ********** Nothing was done! This year 09/01/2018 I called again and was told to email my document to ********** And guess what - NOTHING WAS DONE. When I then called again they told me that there is no cancellations department and there is no manger either - all they do is forward the document to the moon I guess. On 01/02/2018. I emailed the following and again Telkom just ignores their customers:

I have been trying to cancel part of my Telkom Subscription since last year March as the device in question has expired and defaulted to a month to month however I am not interested in the month to month option therefore have been calling and calling and emailing and emailing Telkom to cancel this completely. Still to date I have not yet had a response nor a email reply from Telkom. I am frustrated beyond believe and very disappointed in Telkom and Telkom's staff as non of you bother to assist me in my cancellation or even a simple reply to my email. I have since stopped my debit order and have reversed any debit orders that did go through due to no response from Telkom. I have advised Telkom on 2 occasions that I will be stopping the debit orders as I do not know what to do anymore and yet no one advised me otherwise. I do not see why I should pay for something I do not want - Telkom cannot force a person which you are clearly trying to do. With that said I will be seeking legal advise further. Please forward this onto who ever the relevant person is if there is such a person. Thank you and have a lovely day further.

Now you can understand my blady frustration. Still to date Telkom had not responded however they love sending me the bill of which is now over R6000. Telkom should be refunding me for the last year as I have been paying but don't even have the service anymore as my account has been suspended as well. Telkom can now go get stuffed. They will hear from my layer and huisgenoot as I have an interview next week regarding this matter. Telkom do not wish to talk me seriously - well then I am coming for you!!!!!!!!!!!!!!!!!!!!! DO NOT USE TELKOM SERVICES!