RK
Ralph K
1 reviews | Active since Apr 2015
24 Apr 2016, 16:01
Telkom - Shocking Service
I am very dissatisfied with the appalling service from Telkom. After upgrading my 20Mb fibre 50Gb service to a 40Mb 100Gb in January Telkom were charging me for a 50Gb and a 100Gb softcap. This query was logged in March. On Saturday 23 April a got a message from Telkom stating that they have rectified the error. By doing this they cancelled my working fibre line and email accounts. After numerous calls to the 10210 call centre I managed to get the Internet service working, however since Saturday am unable to send or receive emails. I discovered that Telkom had changed my internet and email login details without informing me. They also cancelled the 3 email addresses that I have been using for the past +- 8 years. On the 15th of April I received a DWR730 modem, I was promised it would be working within 24 hours of delivery. I spent hours on numerous calls to the 10210 call centre I also went to a Telkom shop to try and get the service operational. I also escalated this to a Manager Kenneth in Durban at 8am on 22 April, he promised to sort this out and call me back. Still waiting for his call back. Shocking service from Telkom.
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Replies (3)
Telkom's replyOfficial
03 May 2016, 11:18This response serves as confirmation that your query has been received.
Your reference number : SM229402
A consultant from our fulfilment team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply03 May 2016, 11:18
Official
This response serves as confirmation that your query has been received.
Your reference number : SM229402
A consultant from our fulfilment team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Best regards,
RK
Ralph K's updateReviewer Update
12 May 2016, 05:46With reference to the complaint posted on 24 April(SM229402) I am still waiting for someone from Telkom to contact me regarding my DWR730 Modem which has not operated since delivery 4 weeks ago. I have made numerous calls to the Telkom 10210 Call Centre and logged numerous calls. I have sent 4 email to *** Ref 934744 over the past 10 days, no response to my emails. Also went to a Telkom shop, call was logged reference ***.
It took Telkom 2 weeks to sort out my email addresses they deleted in error.
Shocking service from Telkom. If there is someone in Telkom who cares about customer service please contact me urgently.
RK
Ralph K's update12 May 2016, 05:46
Reviewer Update
With reference to the complaint posted on 24 April(SM229402) I am still waiting for someone from Telkom to contact me regarding my DWR730 Modem which has not operated since delivery 4 weeks ago. I have made numerous calls to the Telkom 10210 Call Centre and logged numerous calls. I have sent 4 email to *** Ref 934744 over the past 10 days, no response to my emails. Also went to a Telkom shop, call was logged reference ***.
It took Telkom 2 weeks to sort out my email addresses they deleted in error.
Shocking service from Telkom. If there is someone in Telkom who cares about customer service please contact me urgently.
RK
Ralph K's updateReviewer Update
18 May 2016, 07:23Still no call from Telkom regarding the above complaints, I have been struggling for 5 weeks now to get Telkom to resolve an issue with my DWR730 Modem which has no Internet connection. Numerous call have been logged for this problem.
Shocking service from Telkom.
RK
Ralph K's update18 May 2016, 07:23
Reviewer Update
Still no call from Telkom regarding the above complaints, I have been struggling for 5 weeks now to get Telkom to resolve an issue with my DWR730 Modem which has no Internet connection. Numerous call have been logged for this problem.
Shocking service from Telkom.