TELKOM SHOCKING LACK OF SERVICE

Fault 69CWZ270715 reported on 27 July. No feedback. 2 FALSE Escallation promises during the week through 10210. Escalated on 3 August after no feedback. 4 August technician went to property, could not fix problem, apologised for not having a ladder!, said he needed to speak to his boss, John Harker, living only 2 houses away, returned without doing anything and left. No-one since at the property and also zero feedback. Had to resort to the local paper the last time this landline was faulty (for 3 weeks!!!), looks like we are heading into the same direction again. I've phone 10210 9 times now in total without getting ANY information, being **** to about escallations, having to hold more than 20 minutes every time before I can get to speak to a consultant. This is nothing less than SHOCKING service. This faulty line belongs to a pensioner and I am holding Telkom responsible for anything that happens to her as she has got NO means of COMMUNICATION! Furthermore, the technician that went to site and did nothing, told her that they do not make an appointment when they go out, it is expected that the client wait 24/7 for a technician. That is UNACCEPTABLE service.