1 reviews | Active since Mar 2009
TELKOM shocking inefficient customer service
1.My LTE service is intermittent and unreliable. <br> 2. Spoke to Nozipho LTE call centre. It's my second frustrating call just to change my address as I have moved. She says that the system does not allow her to change my address. SHOCKING !!!!!<br> 3. My landline *** should have been disconnected, removed, ended , terminated on 31st October 2015.<br> It is still on my statement.<br> I have absolute rocksolid experience that call centre staff are either not doing their work or the system does not allow them to do their work... I am so angry at Telkom that I want to make banners for my car and drive around shouting to the world how lousy Telkom is.... In my 31 years in business I have never dealt with any company with such a low level of service....
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175976
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175976
Regards
Narriman
Telkom Social Media Team
