Telkom shocking incompatant service

<p>60 days down the line no closer to getting my slow LTE sorted.</p> <p>Got an SMS this morning from Telkom saying that my case no has been resolved. I phoned in to query what has been resolved , somebody has closed the case off, but I still sit with slow Lte at home.</p> <p>The lady this morning was very sympathic , she understands my frustration, but all she can do is escalate the problem .She said she would send an email to her team leader who in return will contact me.I asked to be cc in on that mail, no can't be done.</p> <p>Here is the my first post on Hello Peter.</p> <p>SLOW LTE & TELKOM'S INCOMPATANCE</p> <p>I have been fighting with telkom since 27 October 2016 for them to look into the slow speed on our LTE package .On the 27/10/2016 a technician was at our house ,he did a sim swap ,it was right for a few hours.</p> <p>The technician told us the problem was with technical ,no feedback what so ever from that department.</p> <p>6 weeks down the line & I still have slow internet less than 2 mbps.</p> <p>I have never met a bunch of more incompatent people than the staff that sit @ 081180 .Every time I speak to them the response I get is " I am very sorry sir I , see a case has been logged , I will escalate it for you.". They dismiss you on the phone & the problem has gone away. Every time I ask to speak to a manager " the managers / supervisors are never available"</p> <p>Last weekend I borrowed an identical router from a friend , unplugged my router & plugged his in"Low & behold" speeds between 18-20Mbps.</p> <p>I was told by one of the helpers on the phone to go to a Telkom store with a reference no , that the router will be replaced.More frustration at the telkom store. the assistant at the store was rude to my wife ,telling her that they don't replace routers they send them in for repairs which takes 3 weeks, no loan units available.3 weeks for a repair plus 6 weeks of slow internet , an acceptable turn around time in anyones books. But on the first of november I was billed , 1 of december I was billed again.</p> <p>Who knows when we will actually get what we are paying for</p>