Telkom Shocking Customer Service

I have been without internet for 15 days exactly during the exam season and working from home. My ****le does not connect to the internet. I have called at least 6 times and spoken to 6 different people some more helpful than others HOWEVER no one resolves the problem. I have been waiting for a technician for 1 week - to call not even to come out just to make contact. i have however received TWO survey requests asking my opinion on the RESOLUTION of my problem - I have no words safe for human consumption on what I am actually thinking. I continue to wait for the elusive solution and technician - beyond ridiculous!