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Lee K

1 reviews | Active since Jan 2018

23 Mar 2018, 19:43

Telkom Shocking Customer Service

I would have given negative stars if I could. The worst client service I had in my life. Still struggling to get my billing and lined sorted, been 8 months already.

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Replies (2)
Telkom
Telkom's reply17 Apr 2018, 09:40
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Please send us a private message with your affected number.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

LK
Lee K's update23 Apr 2018, 11:27
Reviewer Update
Hi Bronwyn, I have a contract that i cancelled on 30/0/2017 with order number : ***A . This was for smart home adsl package, i am still getting billed for it. I have gone into the store multiple times and corresponded on twitter/call centre but nothing has been done, nobody gets back to me. One day i received a tweet my line is cancelled and credit has been passed, i called the call centre and that wasn't the case. I am considering legal action as i nobody is willing are able to help me with this. Perhaps you can help ? My cell nr. is ***