Telkom - Shocking Customer Service
<p>Since logging a call on the 28 October 2016 - 407CWK281016 - I have nothing but shocking service from Telkom.</p> <p>- 28 October 2016 Called Logged after 3 phone calls<br />- 04 Nov 2016 follow up due to line still intermittent and extremely slow when active <br />- 10 Nov 2016. A further 4 calls to get feedback on the fault on my ADSL <br />- 16 Nov 2016. Still intermittent and no closure at all on problem on the line <br />- 21 Nov 2016. A 25 minute call to find out that the port has been set for 2 Meg. I am paying for a 4 Meg line.</p> <p>Ten minutes after the port was reset and set to accommodate the 4 Meg capacity, the line dropped again.</p> <p>I then sent multiple mails to the supp**** complaints mail address ********** - to date no replies at all. </p> <p>This morning I called once again, only to be told that the call was closed and everything is working - Why would I be phoning if all was working. </p> <p>I do understand that there are many pieces to the puzzle to eventually deliver the required ADSL offering.</p> <p>All I am asking from Telkom is to determine a long term solution to my ongoing challenges with a intermittent line as well not supplying the actual bandwidth that I am been invoiced for.</p>