Telkom shocking as usual

<p>I have had uncapped internet from Telkom,for a few years with no throttle on, now suddenly this month its throttled,when I tried to sort the problem,I was rudely fobbed off and told that's it they can't do anything, their so called help lines were of no help as were their 10210 so called service people,bi finally found the correct email,to cancel my data and internet via another source (as they conveniently didn't know) my cancellation email sent I have received no acknowledgement , I have battled with disgusting lack of service for almost two years, they didn't help to get my two meg line working properly, I also had no internet for extended times, and was still charged in full, I hads intermittent and unusable internet for mor than half the time I've had this contract, they have been abrupt and unhelpful, all they say is well escalate which means, don't make your problem mine, from them as this is never followed up, they have the audacity to then send smses asking if the problem is solved when they should know it hasn't even been touched.</p> <p>It is beyond shocking that such a big company has ensure their sustomer "service" is a total farce , this is not acceptable, I have cancelled and have had no feedback, no service means no customer satisfaction, which leads to cancellations Telkom. Disgusting</p>