TELKOM: SHOCKING AND DISGRACEFUL SERVICE!

Requesting a landline move on 14/05/2019... this NIGHTMARE started!

I've requested a landline move (due to re-location) on 14/05/2019. After numerous follow-up visits to the Somerset Mall Telkom branch nothing happened until July 2019. Telkom employees told me to pay my monthly bill to keep the line open and they will just refund me for a line not in use after the line was moved to my new house. So I paid 2 months bills... (Now only money down the drain...)

In July 2019 I went back to the Telkom store @ Somerset Mall and tried to cancel my contract and give 30days notice. (I’ve also requested my refund for the 2 months they promised, with no success). Case number, after case number, different Telkom employees @ store tried to action this cancellation... Nothing happened, I just kept on getting invoices and credits all mixed up... I went into the store SEVERAL times to ask them to clear this up... In November 2019 this cancellation was finally actioned (I received my first print out as proof). There was another case number and the SMS came back stating that the cancellation case are closed. So I left it there and thought my contract was finally cancelled!

On 17 November 2020 a car dealership did a credit check on me and guess what... Telkom blacklisted me @ a certain credit bureau for not paying my outstanding bill... on a line that was not in use since April 2019 and after my request for contract cancellation in July 2019 already... WITHOUT ANY NOTIFICATION I was wrongfully listed as a bad payer! I couldn’t (and still can't) trade in my car because my new interest rate will be too high due to my credit status!

I went back to the Telkom store @ Somerset Mall from 17/11/2020 and waited in queues several times / days for hours on end... 02/12/2020 a credit was actioned for the amount "due by me"... which is great... but now I still have a bad credit status due to this wrongful listing. Telkom promised me (in-store employees, floor managers & Facebook messenger services) several times that they will talk to their Credit Department and that the delisting will not take long... Email upon email from their side... new case numbers... zero happened. I have 3 Telkom employees email addresses they said I can use to keep in contact. Well, I am being ignored most of the time… I have been back to the Telkom store @ the Somerset Mall yesterday & today. The 4th person (in store) is trying to help me to get my name cleared...

Promises are empty… I've been to the store 10-15 times since May 2019... there are no way to contact Telkom other than to go into their store or use their “self-service desk”. This is absolutely ridiculous!

What else must I do to clear my name Telkom???! I need a clean credit report/score, not only a R0 balance! Please take action & keep your promises!