Telkom Shocking ADSL service and repairs - Service has been out for a month, I am still have to pay - BEWARE OF TELKOM

<p>I have had it with Telkom now. My adsl and phone line has been down for an entire month now after thousands of phonecalls, technicians have come out twice and they all come to a consensus that it is the exchange in Vasco, Goodwood. You see I don't have a problem with the fact that they know where the problem is the issue is the fact that nobody can give me a timeline. I was told that this would take two weeks to fix. My services went down WED 31 January 2018 and today is the THUR 1 March 2018. This is sickening and the worst part is that I have to pay my monthly premium and on top of that I have been purchasing data through my cellular provider to continue working from home which is cripling me. I have to put in a claim to Telkom to retrieve this money but right now all I want to do is rid myself of all this stress and worry. I have never had an issue with Telkom before and now this is happening. How long will this go on? when will this be fixed? Is there any progress? Can you please give me the ****** relief of just telling me this is a futile error and that I can move ship and find something more reliable. I need to work from my line which I don't need to outline, Telkom you feel no concern that I am spending ridiculous amounts of money while waiting for you and you cant even provide me with progress. Everytime I phone through all you say is we have escalated this and the problem is at the exchange I know this you have told me a thousand time. My average data consumption is about 100-140g per month do you realise how much strain you have caused me, I try driving around to places to work so that I dont have to criple myself as the expense of cellular data is through the roof, I am paying R150 per ****** gig. I can't use your integrated sim card as my ISP is with Cybersmart. So i am literally paying you for nothing at all with you telling me that I have to claim back. My reference number is 452CWK010218, my mother has also been calling almost daily and she has had it, we will be getting some feedback once again today and I know what they going to say - We are waiting for the cabling department - what cabling department, who are they, can I chat to them. Can I go look at the repair site. I am sick of your shocking service and terrible customer service. You don't put us first and you are putting me through hell....can you just tell me that you aren't doing anything because that seems to be the case and makes more sense, then I can take my money and my time elsewhere. Can I speak to someone who actually calls the shots or makes things happen because it seems as if everyone in Telkom just sit there like robots and give your prompts to keep you on hold so that you can do things in your own time and milk, milk, milk. We are helpless to you and really Thank you for nothing Telkom.</p>