Telkom ¦ shocking

I am still waiting on a response from Telkom after numerous calls and emails. The last email I sent was a few weeks ago, this time to their so called escalation center. I am still waiting for a response. I upgraded over a year ago, and I have still not received my router. What's worse is that Telkom keeps charging me for an account I do not have. They are billing me thousands every month, which I have to to go and manually have reversed in the bank, sometimes days apart. It was their error, and I am paying for their mistakes, I have spent over R700 in reverse charges alone,and have a bad credit rating now for an account I do not have it have.

This was the last email I have sent, which explains in more detail: ________________________________________ From: *** Sent: 03 April 2018 03:16 PM To: ********** Subject: Re: PLEASE URGENTLY ASSIST - I AM AT MY WITS END WITH TELKOM

And Telkom has taken off R1125 incorrectly from my account again!! I have spent over R700 in reversal fees!! Please advise when this incorrect account will be removed from my name, when you will stop taking money from account incorrectly, and when I will get my router?! I will need to take this further if this does not get resolved. My ID: ***

________________________________ From: *** Sent: Thursday, March 29, 2018 10:40:42 AM To: ********** Cc: *** Subject: PLEASE URGENTLY ASSIST - I AM AT MY WITS END WITH TELKOM

To whom it may concern,

I believe that you guys actually get things done. I am getting extremely frustrated with the lack of service and level of incompetence at Telkom.

Issue 1: I upgraded to the Smart unlimited internet plan (@R899 per month), in May last year – I am STILL WAITING to receive my router. I have called numerous times, sent numerous emails, and yet nothing happens. If I do not receive the router soon I will need to escalate this, I am paying monthly for a router, which I do not have, and every time I call in I am promised it will be delivered, to no avail. This is not right, extremely shocking, and I will definitely take this further

Issue 2: Also, it seems the billing has been incorrectly handled on my Telkom mobile account. It shows an amount outstanding, but every single month has been paid – please investigate, and get back to me soonest – I am happy to provide proof of payment for whichever month the error was made for – and would like this matter cleared up asap.

Issue 3: Thanks to an error made by a TELKOM CONSULTANT NAMED OSCAR, for the past few months I have been getting billed for an additional account that I DO NOT HAVE, and every few days I need to go into the bank and have thousands of Rands reversed at MY COST. To date they have incorrectly billed me over R15,000.00. The non-existent account reflects at ITC as a bad credit rating – which is completely unacceptable. I have contacted Telkom on numerous occasions, the last time being January 2018, and received an sms on the 4th of January stating the following: “Good day, charges on cancelled account have been waived & case forwarded to collection for your name to be cleared, Regards Telkom billing”. I am yet to be contacted, or refunded. The incorrect and non-existent account still reflects on my name at ITC, and I was billed YET AGAIN this month. I want this matter resolved asap, or I will need to escalate.

Please let me know if you would like me to send any one of the hundreds of emails I have sent through to your various consultants regarding the above. Also, all case numbers should be logged on my profile, and all calls should have been recorded, so it should not be difficult for you to resolve this, or find the information you require....