Telkom - ****ty Service with No Communication

"Good day, I want to know what is happening with the wifi networks of Telkom, it has been down since yesterday and I am hearing rumors that it will be this way until Eskom can stabilize their situation?"

"I am still waiting for a response from Telkom. Because if it is true that Telkom is taking preferenceover higher paying customer's Telkom cannot expect the rest to pay for a service they are not currently getting. You are supposes to treat your customers fairly and equally."

"Since I have yet to receive a reply from Telkom, I am herby letting you know I Will NOT be paying for the days that my wifi is not working, as Telkom has failed on their side to provide me with a service, and to notify me of any changes. I feel this is fair since Telkom clearly does not give a damn about their small customers, and because of this I will be looking else where for service and will be cancelling my service with Telkom shortly."

These are the messages i have sent to Telkom in the last couple of days with no response, nothing.

I dont feel i should pay for a service I am currently not getting because I am a customer on a lower level contract. Telkom is not treating their customers equally or fairly as the lower line customers are suffering while the ones that pay more are not affected. And the fact that Telkom cant even contact their customers about what is going on. I have received no communication from them. And I am very very unhappy about this. I will be going elsewhere with my money and I will not pay for this service as i am not receiving one. Why should i pay my monthly fee when i get nothing out of it?