Telkom ****ty service

we reported a fault on our busines line on monday 5 Feb 2018, this is after there was a fault on Friday 2 Feb 2018 which was aparently reapaired. since logging the fault we have tried our best to get a date and time on which the technician would arive. needless to say, no hope till now 6 Feb 2018 15:57. had to call billing to let them know that i would be closing my account as of now. all of a sudden now i am being treated as important. thank you to David from Billing for trying. this is BS. we are paying for a service and should be responded to. i have been a client for more than 8 years. never had a late payment. now they refer me to CO office to track the progress. they have not even yet assigned a technician. **** service. they refuse to let me talk to the ops manager as i am not allowed and they refuse to give me the number for the technician to confirm his appointment. Telkom is Ka****!!!!!!!!!