LR
Leroy R

1 reviews | Active since Mar 2018

26 Mar 2018, 21:35

Telkom-**** service

I only out one star because I can't put less. I opened a cell phone account a year ago (April 2017) and every single month I've had chaos. I've had to make frequent visits to the bank because no matter what I do in a Telkom store they always stuff up the banking details and no one in that office is smart enough to fix it.

I get debit orders going off twice a month and even when I've already paid they want to argue about giving me my money back. When you try google for help they have made it difficult to get anywhere because they know the only reason we google them is to call them and tell them how useless they are.

Honestly I've never seen or known of such pathetic service all across the board. As soon as I am able to cancel my contract I'm going too and I'm making sure that not a single person I know ever goes near Telkom again. Being a useless rich business run by *****s only gets you so far

So? Telkom?....up yours t(-_-t)

0
Replies (3)
Telkom
Telkom's reply18 Apr 2018, 11:44
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

LR
Leroy R's update18 Apr 2018, 14:44
Reviewer Update
i cant believe how 2 faced a so called service provider could be. You say all the right things when trying to get us trapped in contracts but then cant do anything properly once we have signed up. I will never recommend telkom to anyone. 2 family members are due for contract upgrades and ive gotten them to move away from telkom and im going to make sure that i tell everyone i can about how pathetic this service is. After a year in this contract i have debit order problems every month ive been to the bank and the store and called telkom so may times that i cant even remember but no matter what i do even after the bank decided to sort out the details i just get am email saying that the debit order bounced and that i now have to pay penalties which they say are 200 but the take a full 250 from me again because IT IS EASIER TO ***** AND BE CHEAP THEN TO KEEP TO YOUR CONTRACTS. This service is sickening at best, ive had so many calls from people in telkom saying they want to follow up or trying to keep me in my contract and once i tell them my problems there is always a hollow lie about how someone will call me to try refund the money but that never happens. I hope that myself and the thousands of other unsatisfied customers can band together against the disgrace that is labeled "Telkom" and bring them down for good. I will never use you guys for anything ever again
Telkom
Telkom's reply07 Jun 2018, 08:51
Official

Hi Leroy ,

Thank you for getting in touch with us, we apologise for the late response.

Please be advised that debit order is active on the STANDARD BANK account payment date is on the 5th of every month, any returned payment with be charged a rejection fee of 200.94. The account is currently in order.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,