ES
Ebrahim S
1 reviews | Active since Nov 2013
02 Jul 2018, 08:08
TELKOM ****!
My internet has been down for a week now, i continuously get intermittent service, i cannot browse/use the internet for more than 5 minutes without the internet being disconnected. A technician was dispatched and he confirmed that the infrastructure is old, how is that now my problem considering Telkom still sells these services on this ****py infrastructure???? I need this resolved ASAP!!!! I cannot continue to pay for a service like this!
Helpful (0)
Replies (5)0
Replies (5)
Telkom's replyOfficial
11 Jul 2018, 08:33Good day Ebi777
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
we are missing some vital information pertaining to your query please, due to Hello Peter Policies , these may only be supp**** via private message - the affected telephone number with the fault ref .
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply11 Jul 2018, 08:33
Official
Good day Ebi777
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
we are missing some vital information pertaining to your query please, due to Hello Peter Policies , these may only be supp**** via private message - the affected telephone number with the fault ref .
Regards
Gerard
Telkom Social Media Team
Best regards,
ES
Ebrahim S's updateReviewer Update
11 Jul 2018, 15:45*** - internet is intermittent for a month now!!!!!
ES
Ebrahim S's update11 Jul 2018, 15:45
Reviewer Update
*** - internet is intermittent for a month now!!!!!
Telkom's replyOfficial
12 Jul 2018, 08:49Good day Ebi777
Thank you kindly for the details: fault ref details reflect : 96CTK290618
estimated commitment date has been schedule for the 29 July 2018 by our cable ops team.
kind regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply12 Jul 2018, 08:49
Official
Good day Ebi777
Thank you kindly for the details: fault ref details reflect : 96CTK290618
estimated commitment date has been schedule for the 29 July 2018 by our cable ops team.
kind regards
Gerard
Telkom Social Media Team
Best regards,
ES
Ebrahim S's updateReviewer Update
16 Jul 2018, 11:45really? 29 July??? is that really god enough??? would you personally settle for 2 moths with intermittent internet connectivity??????
ES
Ebrahim S's update16 Jul 2018, 11:45
Reviewer Update
really? 29 July??? is that really god enough??? would you personally settle for 2 moths with intermittent internet connectivity??????
ES
Ebrahim S's updateReviewer Update
17 Jul 2018, 10:4629 July is a Sunday are they rally going to come on a Sunday??????????
ES
Ebrahim S's update17 Jul 2018, 10:46
Reviewer Update
29 July is a Sunday are they rally going to come on a Sunday??????????